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Meet Our Librarian Team
Dr. Sarah Johnson
PhD in Information Science with 15 years of experience in academic research support and database navigation.
Michael Chen
Specializes in e-resources, database access, and technical support for online learning platforms.
Emily Rodriguez
Focuses on K-12 educational resources, homework help, and children's literacy programs.
Frequently Asked Questions
How quickly will I receive a response?
Response times vary based on the urgency level you select:
- Normal: 2-3 business days
- Urgent: Within 24 hours
- Emergency: Same day response
Live chat provides immediate assistance during business hours (9 AM - 5 PM, Monday-Friday).
What types of questions can I ask?
Our librarians can assist with a wide range of topics including:
- Research strategy and methodology
- Database navigation and search techniques
- Citation and reference formatting (APA, MLA, Chicago, etc.)
- Book and resource recommendations
- Technical issues with library platforms
- Interlibrary loan requests
- Academic writing support
Do I need to be a student to use this service?
No! Our "Ask a Librarian" service is available to:
- All registered library members
- Students (all levels)
- Faculty and researchers
- Community members with research needs
- Visiting scholars
Some specialized databases may require library membership for access.
Can you help with citation formatting?
Yes! Our librarians are experts in all major citation styles:
- APA (7th Edition)
- MLA (9th Edition)
- Chicago/Turabian
- Harvard
- Vancouver
- IEEE
We can review your citations, help with formatting, and recommend citation management tools like Zotero or EndNote.